How we work:

At CCG, we don’t just build conversational agents — we craft unforgettable characters. Each with a voice, a backstory, and a deep understanding of your brand’s soul. Here’s how we do it:

1. Discovery & Intake
We kick things off with a deep-dive session to get to know you, your mission, your brand voice, your goals, your quirks. We ask the right questions to uncover the real story you want your audience to connect with.

2. Character Development
Next, our team gets to work creating your virtual team member — not just a talking head, but a personality with opinions, empathy, and edge. Think of it as brand storytelling meets performance art meets AI.

3. Custom AI Training
We load your new character with knowledge: internal docs, product info, style guides and whatever else makes your business or organization tick. Then we refine, rehearse, and retune until your character truly embodies the soul of your brand.

4. Deployment
Whether it's a website assistant, a live campaign activation, a voice on the phone, or something totally new, we launch your character into the world, fully integrated, platform-ready, and built to connect.

5. Support & Iteration
The world evolves and so does your character. We offer ongoing tuning, content updates, and performance reviews to keep your virtual team member sharp, aligned, and one step ahead.

6. Analytics & Insight
Every interaction your character has is a window into your audience; what they’re asking, what they care about, what converts. We collect the data, surface the patterns, and deliver clear, actionable insights to sharpen your messaging, improve CX, and unlock new opportunities. It’s more than engagement. It’s intelligence.